Sales Policy – Bytenovas

At Bytenovas, we are committed to providing high-quality traditional attire and excellent customer service. Our Sales Policy outlines the terms and conditions of purchasing from us, ensuring a seamless and transparent shopping experience. Please review our policy below for important information regarding our sales process.

1. Order Process

  • Placing an Order: When you place an order on our website, you agree to purchase the items at the prices listed on the website, including applicable taxes and shipping charges.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your order. This email serves as an acknowledgment that we have received your order. Please check the order details carefully and contact us immediately if any information is incorrect.
  • Availability: All items are subject to availability. In the rare event that an item becomes unavailable after your order is placed, we will notify you and offer a refund or an alternative product of equal value.

2. Pricing and Payment

  • Pricing: Prices are displayed in US dollars (USD) and include applicable taxes unless stated otherwise. Prices are subject to change without notice, but any changes will not affect orders that have already been processed.
  • Payment Methods: We accept payments through major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available on our website. Full payment is required at the time of purchase.
  • Order Cancellation: You may cancel your order within 24 hours of placing it. After this period, we may not be able to cancel the order, as it may already be processed for shipment.

3. Shipping and Delivery

  • Shipping Costs: Shipping charges are calculated at checkout based on the delivery address, weight, and size of the items ordered.
  • Delivery Times: Delivery times depend on the shipping method chosen and the destination. Orders typically ship within 2-3 business days, with delivery times ranging from 5-10 business days for domestic orders. International shipping times may vary.
  • Tracking Information: Once your order has shipped, you will receive an email with tracking information to monitor the delivery status of your package.

4. Returns and Exchanges

  • Return Eligibility: We offer a 30-day return policy for items that are unused, unworn, and in their original packaging with tags attached. Please refer to our Return and Refund Policy for more details on the return process.
  • Exchanges: We do not offer direct exchanges at this time. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@bytenovas.xyz. We will arrange for a return and provide a full refund or exchange, depending on your preference, at no extra cost. Please keep all packaging materials and take photos of the damage to expedite the process.

6. Sales Tax

Sales tax will be applied to orders based on the shipping address, in accordance with state and local laws. Tax rates may vary depending on your location.

7. Promotions and Discounts

  • Discount Codes: From time to time, Bytenovas may offer promotional discounts, coupons, or sales events. These discounts may be applied during checkout, and only one discount code can be used per order.
  • Eligibility: Discount codes cannot be combined with other promotions unless stated otherwise. Please check the specific terms of the promotion before using any discount codes.

8. Customer Support

At Bytenovas, customer satisfaction is our priority. If you have any questions or concerns about your order, our products, or our policies, please don’t hesitate to contact our customer support team at contact@bytenovas.xyz or 267-757-8785. We are here to assist you.

9. Changes to Sales Policy

We reserve the right to modify or update our Sales Policy at any time. Any changes to this policy will be posted on our website with the updated date. We recommend reviewing this policy periodically to stay informed about our terms and conditions.

Bytenovas – Thank you for choosing us for your traditional attire. We look forward to serving you and providing exceptional products and customer service!